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Monday Morning Must-Reads
It’s Monday! Time to take on the week with gusto. I’ve been catching up on reading over the weekend and thought I’d share the best with you here. Here’s to a great week, everyone! I see a theme here –...
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Monday Must-Reads: Productivity
For me, weekends are about running around with my kids and catching up on, well, you know, just about everything. This week, I thought I’d share a few of my favorite reads on a subject I’m constantly...
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Monday Must-Reads: Learning About Learning
What a weekend. I flew in and back from Kansas for a family event. I’m a little behind on my Monday must-reads, but found some good stuff to share. This week, it’s back-to-school week at my house. The...
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Monday Must-Reads: Reflection
This weekend led to a lot of reflection. The tenth anniversary of that awful, terrible, evil day in September creates many moments of internal brooding and external anger. At least it did for me....
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Monday Must-Reads: Patient Experience
Customer experience is not always customer experience. Sometimes, it’s client experience, patient experience, student experience or parent experience. Knowing your true customer is step one. Start...
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Monday Must-Reads: Ideas Good and Bad
Innovation is key to improving the customer experience. Innovation can sometimes mean experimenting and seeing what sticks. This week, there were a few great examples of trying stuff – sometimes...
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Marketing In The Round: Read This Book
In the spirit of full disclosure, let me highlight something before I get started. I am not completely unbiased in this review. I adore Gini Dietrich and have also become friends with Geoff Livingston....
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10 Must-Reads for Customer-Centric Leaders
Our rallying cry for fewer ruined days continues. We set out this year to help businesses become more customer-centric by asking eye-opening questions and making sense of customer emotions and...
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How Employees Own the Customer Experience with Workplace Book Clubs
It’s funny how everything old becomes new again. Apparently, reading is good for us! Of course, reading is a fundamental aspect to learning and growing. But it hasn’t always been seen as something to...
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10 Must-Reads for a Better Customer Experience in 2015
We had a great 2014 but more importantly, customers did, too! Leaders of all types of organizations began to walk the talk around improving their customer experience. We know they craved information...
View ArticleThe 5 Customer Leadership Competencies Every CCO Must Embrace
I had the pleasure of reading Jeanne Bliss’s new book, Chief Customer Officer 2.0, and can’t wait to tell you why you should read it! It’s more than a manifesto and detailed enough to be a handbook, so...
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